Member Service Representative - Eastside
Location: 12020 Rojas Dr. El Paso, TX 79936
Shift: M-F 8:45 a.m. to 5:45 p.m., some Saturdays (40 hrs
Description: Responsible for performing a wide variety of member services, sales and service functions and generating sales referrals within the branch to assist in achieving goals. Performs miscellaneous loan closing activities as assigned. Incumbents in this position provide quality financial service to members and prospective members, and all other tasks as assigned by supervisor. This position requires excellent public relations skills, a thorough knowledge of deposit services and all other credit union products. Multi-tasking is essential for this position and it requires a thorough understanding of teller functions and procedures. Timeliness, efficiency, accuracy, strong organizational skills, attention to detail, and professionalism are vital to the successful execution of this position.
Requirements: EDUCATION/CERTIFICATION: High school diploma or equivalent. REQUIRED KNOWLEDGE: Knowledge of Credit Union loan services, policies, and procedures, collection policies and regulations. Understanding of related legal and regulatory standards, and required loan documentation and procedures. Knowledge of consumer and residential lending practices. EXPERIENCE REQUIRED: Minimum 1-3 years of related experience in the financial services industry. SKILLS/ABILITIES: Excellent interviewing, communication, and public relations skills. Professional appearance and a positive team centered attitude. Strong analytical and financial skills. Ability to operate related computer applications, and other business equipment including calculators, PC, printer, telephone and general office equipment.Good typing skills. Excellent multi-tasking skills required.
Salary: Range $13.33 - $16.66
Mortgage Loan Officer (20 hrs)
Location: 12020 Rojas Drive El Paso, TX 79936
Shift: M-F 8:30 a.m. to 5:30 p.m., some Saturdays
Description: Responsible for origination of long-term mortgage loans and for promoting Credit Union mortgage loan products to members and potential members. Conducts initial pre-qualification interviews and prepares complete loan application packages and necessary documentation. Conveys policies for extension of credit in accordance with Credit Union and secondary investor guidelines. The officer must possess essential product knowledge to properly communicate products to members and potential members. An understanding of interest rates is required; in addition must actively listen for cross-selling opportunities of all Credit Union products and services. Meets Mortgage Loan scheduling and documentation requirements, and production expectations as determined by the Mortgage Loan Manager. Serves members, prospective members, builders, and Realtors promptly and professionally. Assists Mortgage Loan personnel as necessary.
Requirements: EDUCATION/CERTIFICATION: Two year college degree or minimum 60 college credit hours. As required by the Safe Act; must be licensed or registered through the NMLS (Nationwide Mortgage Licensing System) and maintain annual renewals. REQUIRED KNOWLEDGE: Understanding of the foundation of determining credit worthiness. Knowledge of Credit Union loan policies, products, procedures, processing,underwriting guidelines. Familiarity with title reports, insurance, and appraisals. EXPERIENCE REQUIRED: Three years of Mortgage Loan Processing experience and three years of Mortgage Loan Originator experience. SKILLS/ABILITIES: Strong interviewing skills. Excellent communication and public relations abilities. Good analytical and financial skills. Able to operate related computer applications,calculator, and other basic business equipment.
Salary: Range $16.32 - $24.48