News

COVID-19 Important Update

At TFCU, one of our priorities is to provide premier financial services in a safe environment through various delivery channels. TFCU Executive Management and Board of Directors have been monitoring the Coronavirus (COVID-2019) from the beginning. We have a Response Team in place to ensure the safety and health of our staff and members while still providing you with the highest levels of service.  

Important Notice Regarding Branch Operations:

For the well-being of our members and staff and to limit the spreading of COVID-19 in our community, TFCU will be temporarily closing all its branch lobbies beginning Monday, March 23 until further notice.

At this time, all branch drive-thrus will remain open Mondays thru Fridays from 9:30am to 5:30pm and Saturdays from 9:30am to 12:30pm. All services that you would normally do at a branch are available through our drive thru. 

To apply for a loan, please use our online application on our website or call 915-544-5626.

We are still here to serve you! TFCU offers a variety of different ways that allows you access to your money:

To Check Balances or Make a Transfer: Available 24/7

To Make a Deposit:

  • Use our Mobile App to make check deposits to your account. Available 24/7
  • Stop by any of our TFCU Branch ATM for cash and check deposits. Available 24/7
  • Stop by our drive-thru. Available during current hours of operation

To Make a Cash Withdrawal:

To Make a Payment:

  • Login to Online Banking and select Bill Pay. Available 24/7
  • Access ProPay via our website. Available 24/7
  • Stop by our drive-thru. Available during current hours of operation

To Make a Wire Transfer or Request a Cashier’s Check:

  • Stop by our drive-thru. Available during current hours of operation

To Access your Safe Deposit Box:

  • Call us to make an appointment at 915-843-8328.

To Request a Debit Card Replacement:

  • Stop by our drive-thru. Available during current hours of operation

For any questions related to Business Services or Business Financing:

  • Call 915-926-2518

For distributions or contributions to your IRA Plan

You can request distributions or submit contributions to your IRA Plan from the comfort of your home by logging into Retirement Central, our online portal for all your IRA needs. 

  • Click here to access Retirement Central.
  • Click on “Manage my Account” on the left hand menu.
  • Click on “Contribute to an existing account” or “Withdraw from an existing account”

For all other questions or needs:

  • Call our Call Center at 915-843-8328 during current business hours: Monday thru Friday 9:30 am to 5:30 pm and Saturdays from 9:30 am to 12:30 pm
  • Chat with us using our online Live Chat. Available during Call Center current business hours

HELP IS AVAILABLE

During this challenging economic time, we understand you may be going through hardship. TFCU is committed to help you. Please contact us at 915-843-8328 for assistance with loan payment extensions or 915-544-5626 for special assistance loans. 

Skip a Payment Program*:
This service allows you to skip a loan payment on your eligible auto or personal loan with TFCU. 

It’s easy to sign up for Skip-A-Pay:

  • Log on to your TFCU Online Banking Account. To register for your online banking account, click here.
  • Click on “All Services”
  • Select “Skip-A-Pay” and agree to the terms

*As part of our COVID-19 response efforts, TFCU will waive the $30 fee. Some restrictions may apply. Your Skip-A-Pay request must be submitted at least five business days before your scheduled payment.

For continuous updates on how COVID-19 will impact our credit union services and how we are here to assist you, please visit this page for the latest updates, the TFCU Official Social Media Channels, or any email communication we send to you.

 

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