At TFCU, your success is our number one priority! Over the next several months, TFCU will continue to elevate Red Carpet Service into innovative, new, digital services. These conveniences will provide our membership with leading-edge technologies, effortless digital banking and a more convenient branch experience: a complete Digital Transformation!
This “Digital Transformation” started during the Pandemic as our members increased the use of our online services. We heard from many of you how the convenience of “banking on-the-go,” compliments your busy lifestyles. The second phase of our digital transformation will impact our branches. Beginning this year, our branches will be transformed into a new self-service ATM model. These new ATMs will help facilitate your routine branch transactions intuitively and conveniently, all with our signature Red Carpet Service experience. Eventually, these ATM’s will be available 24/7. Yes, all-day, and all night!
We are grateful for the devoted membership at TFCU, and we want to reassure our members that this will be a positive change. Our new branch model does not include the termination of any of our dedicated staff. On the contrary, we are taking the opportunity to invest in our staff with training and development to foster higher-skilled and higher-paying roles at TFCU. Our new highly trained staff will be made available to guide you through the use of the ATMs and our new branch model.
We look forward to providing you with the excellent service you expect, while continuing to be a trusted financial services provider for the El Paso community. TFCU’s adoption of this new model allows the credit union to be at the forefront of what is quickly becoming the norm for all financial institutions across the country.
We understand that you may still have some questions about this exciting change, and we are attaching a set of our most asked questions for you to review. We know this isn’t the entire list, and we encourage you to ask us more at email@example.com. We will promptly respond to help you feel confident about the digital transformation of your credit union.
In the following weeks, you will receive further communication as to when these changes will occur at each of our branches. We aim to make your banking experience convenient and enjoyable.
Thank you for your valued membership and continuous support,
President & CEO
Digital Transformation Frequently Asked Questions
So, you won’t have any more tellers in your branches?
Correct. Gradually all our branches will be converted to have no tellers. Instead branches will have new high-performing self-service ATMs which will be easy for you to use and provide you access to complete the most common teller transactions you need.
Are the machines going to have video tellers to conduct transactions?
No. These will be self-service ATMs without video tellers.
Will I be able to deposit, withdraw, deposit my check, etc. with these new ATMs?
Yes, you will! With these new ATMs you will be able to do the main teller transactions that you are accustomed to. These include:
· Depositing Cash
· Depositing Checks
· Withdrawing Cash
· Transferring from your saving to checking accounts
· Checking your account balances
For all other transactions, you will still have the capability of conducting them with the help of our team members at the branch. New enhancements to the ATMs will also be made in the future to give you even more innovative features.
What will I need to use these new ATMs that will be replacing tellers?
You will need a TFCU Debit Card to use the ATMs. They will work with the PIN that you already have set up on your cards. If you need any assistance in getting a Debit Card, please visit any TFCU branch location as soon as possible. There is no cost to get a Debit Card, unless you opt for one of our Spirit Debit Card options ($5).
I like the personal face-to-face service. What will I do now when I have an issue or need help?
Team members will still be present at the branch during normal business hours to assist you with any of your needs.
Is this happening at all TFCU branches or just some?
This change will happen at all our branches. Gradual changes will be made starting now and are expected to be completed by the end of 2022.
Why are you getting rid of tellers at your branches?
We have made the strategic decision to make this change to grow TFCU and pave the way in creating an innovative branch experience, which will soon be the future of the financial services industry. These new technological investments will decrease operational costs, which will lead to better interest rates and dividends for you to enjoy, and also allow you limited branch access 24 hours a day in the near future.